> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rulebase.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Intercom

> Authorize Rulebase in Intercom to sync conversations and tickets, along with the teammates and teams that QA scores are attributed to.

Connect Intercom to Rulebase via OAuth2 to evaluate the conversations and tickets your team handles in Intercom.

## Prerequisites

* You must be an Intercom admin to complete the installation.
* You must have the Administrator role in Rulebase.

## Installation

### Step 1: connect Intercom

1. Log in to your [Rulebase dashboard](https://app.rulebase.co)
2. Go to **Settings** > **Integrations**
3. Find **Intercom** in the list and click **Add**
4. Sign in with your Intercom admin credentials in the popup
5. Authorize Rulebase to access your Intercom workspace

## What gets synced

Once connected, Rulebase starts syncing:

* **Conversations and tickets** across all your inboxes
* **Teammates** as Rulebase employees, so QA scores and feedback can be attributed to the agent who handled each conversation
* **Teams** as Rulebase groups, so scorecards and routing rules can be scoped to a specific team
* **Contacts and companies** to enrich customer and company records
* **Conversation custom attributes** as Rulebase conversation fields, so they can be used in scorecard rules and filters

## Next steps

* New conversations are picked up in real time. Historical conversations are backfilled in the background after the initial connect.
* See [Roles and permissions](/guides/roles-and-permissions) to control which Rulebase users can review Intercom conversations.