> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rulebase.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk

> Connect Zendesk with your subdomain and admin credentials so Rulebase syncs tickets and receives ticket updates through a webhook.

Connect Zendesk to Rulebase to evaluate tickets and keep ticket activity available in Rulebase.

## Prerequisites

* You must be a Zendesk admin to complete the installation.
* You must have the Administrator role in Rulebase.

## Installation

### Step 1: connect Zendesk

1. Log in to your [Rulebase dashboard](https://app.rulebase.co)
2. Go to **Settings** > **Integrations**
3. Find **Zendesk** in the list and click **Add**
4. Enter your Zendesk subdomain, for example `my-company` for `my-company.zendesk.com`
5. Sign in with your Zendesk admin credentials
6. Authorize Rulebase to access your Zendesk account

## What gets synced

Once connected, Rulebase starts syncing Zendesk tickets. Rulebase also creates the Zendesk webhook it needs to receive ticket updates.

## Next steps

* New and updated tickets are available in Rulebase after sync.
* If you use the Zendesk app, see [Zendesk App](/guides/apps/zendesk).
* To check when Zendesk last synced, read its activity log, or disconnect it later, see [Manage integrations](/guides/integrations/manage-integrations).