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A learning assignment is a practice conversation. Rulebase plays a customer working through a scenario your team wants you to rehearse (a refund that is not straightforward, a verification someone is pushing back on) and you handle it the way you would handle a real ticket. When it ends, you get a report on how it went. Nothing here touches a real customer, and the score does not go into your QA average. It is practice for the awkward version of the conversation before you meet it live.
Learning only appears when you have at least one assignment. If you cannot see the tab, nothing has been assigned to you yet, or your organization does not use coaching simulations.

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Find your assignments

Open your performance overview and look at the card on the left, below your name. Switch from Coaching to Learning. Each assignment is a card with a status, the scenario title, and how long the practice is expected to take. The Learning tab listing two assigned practice conversations, one completed and one pending The status on each card tells you where it stands:
  • Pending: not started, or started and not yet passed. Clicking it begins an attempt.
  • In progress: you have an attempt open. Clicking it picks up where you left off.
  • Completed: finished. Clicking it opens the report from your last attempt.

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Work through a simulation

  1. Click a Pending assignment. Rulebase opens the intro screen with the scenario title, what the practice is about, any reading your coach attached, and the estimated time in the top right.
  2. Read the setup, then click Begin.
  3. First time through, a short tour explains the screen. Skip it or click through it; the conversation starts once it closes.
  4. Handle the conversation. The customer opens, you reply in the message box, and the customer answers in character. A timer runs in the header, and an indicator shows when the customer has been waiting on you.
  5. Keep going until the scenario reaches its end. A Simulation complete marker appears, Rulebase scores the attempt, and your report opens.
The intro screen for a learning assignment, with the scenario summary and the Begin button Depending on how your team set the simulation up, you may get help while you work: suggested next actions, a hint if you stall, saved macros to apply, or a short quiz on material you were asked to read. Use them.

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If you have to stop partway

Leaving mid-conversation asks you to confirm with Pause this simulation? Choose Pause and leave and the assignment stays where it was; when you come back, the button on the intro screen reads Resume simulation and you continue the same conversation.

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Your report

Once the conversation ends, Rulebase evaluates it and opens a report with your total score, a summary of how you handled the scenario, the knowledge gaps and key issues it noticed, and a criterion-by-criterion breakdown when your team attached a scorecard. The conversation is available next to the report, so you can reread what you actually wrote against what the report says about it. Reopening a completed assignment later brings back the same report with the transcript beside it. A completed simulation report showing the total score, summary, knowledge gaps, and key issues next to the practice conversation The criteria are usually the same ones your live tickets are scored against, so the breakdown previews how the same handling would be judged on a real ticket.

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Retries

Your team decides whether an assignment can be reattempted and how many attempts you get. What happens after an attempt depends on the passing score:
  • You reached it. The assignment closes as Completed and clicking it shows your report.
  • You did not reach it, and attempts remain. The assignment returns to Pending. Open it again and you get a fresh conversation with the same scenario.
  • You did not reach it, and no attempts remain. The assignment closes as Completed without a pass. Talk to your coach about what to do next; the report from your last attempt stays available.
When an attempt falls short, read the key issues in your report before starting the next one. Retrying immediately tends to reproduce the same conversation, because the customer reacts to the same choices in the same way.