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Connect Freshdesk to Rulebase to evaluate tickets your team handles in Freshdesk.

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Prerequisites

  • You must have a Freshdesk API key.
  • You must know your Freshdesk subdomain, for example my-company for my-company.freshdesk.com.
  • You must have the Administrator role in Rulebase.

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Installation

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Step 1: connect Freshdesk

  1. Log in to your Rulebase dashboard
  2. Go to Settings > Integrations
  3. Find Freshdesk in the list and click Add
  4. Enter your Freshdesk subdomain
  5. Enter your Freshdesk API key
  6. Click Add

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What gets synced

Rulebase syncs Freshdesk tickets and provider fields so tickets can be reviewed and filtered in Rulebase.

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Next steps

  • Confirm that the API key belongs to a Freshdesk user with access to the tickets Rulebase should evaluate.
  • Review imported tickets in Rulebase after the first sync completes.